Maximising Customer lifetime value with Customer Experience and Personalisation at the core. 

Customers are increasingly expensive to acquire and that's why we’ve built the tools to keep them. Our highly personalised marketing solutions are designed to make meaningful connections, adding more emotional  engagement for the customer and turning single orders into life-long loyal customers.


Highly personalised in-parcel marketing which replaces the obsolete delivery note. This premium, personal touch completes the Customer Experience, leaving a lasting impression which offers compelling reasons to shop again, review, refer a friend, or shout about your brand.

At a Glance

A brand new marketing channel, delivering incremental sales and customer loyalty. High quality, full colour documents ready to dispatch with every order. Bespoke content based on Customer profile, geography and purchase path. Multi language, multi currency, with relevant and local returns alongside essential customer service information.
Printed at the DC, SMARTSLIPS® are full-colour documents, targeted and personalised to each customer, ready to dispatch with every order.
Highly personalised content can include any of:

Geographic and Customer profile based contact information
Two-click returns QR codes
Colour product imagery (Order lines)

Customer profile and status based campaigns
Product & Category Recommendations
Review platform engagement
Social campaigns

SMARTSLIPS® are proven to increase second purchase rate and frequency, whilst delivering a genuinely personal customer experience.

Enquire See Case Study Request Free Sample For Your Site See SMARTSLIP® Simulation

INTEGRATED with's SMARTSLIP® solution and built for today’s consumer, a fully customisable, mobile-optimised Returns portal, providing a positive Customer Experience for product returns in eRetail, whilst saving significant cost and waste.

WHY is focused on Returns?

  1. 85% of shoppers with a quick & simple returns experience will shop again.
  2. The digital customer journey is 360°, which includes the return of goods.
  3. All Retailers & Brands must drive loyal repeat customers, and the main differentiator is... Customer Experience.


The QR Codes come of age, supported by just the camera on all mobile OS's



  • Seamless SMARTSLIP® integration or stand-alone solution
  • Fully customisable, rules driven options & branding
  • Enable same-day exchange option
  • Mandatory (and customisable) return-reason codes for better data
  • UpSell & CrossSell at the point of return


  • One-Scan (via smartphone) to effect return. No Printing
  • Multiple options (and pricing) for return method
  • Find local drop-off point or select from pick up options
  • Save return preferences for even faster process
  • Email, SMS & Wallet confirmations


  • Know what is coming back, when & how
  • Increased efficiency of returns handling
  • API direct to Customer account for refund & exchange
  • Save waste & cost of integrated labels
  • One-time integration for all major carriers

Smart DirectMail

Revolutionise your direct mail campaigns by sending automated print marketing, completely tailored to your individual customers. Our data-driven and trigger-based direct mail makes your existing tech work even better, and reflects the highest service standards building loyalty for your brand.

At a Glance

A more effective and sophisticated approach to direct mail. Create and automate trigger-based campaigns. 100% personalised content for each customer, making a lasting impression and delivering real ROI.  

Applications include:
Abandoned Basket
Abandoned Browse
Lapsing Customers
Loyalty and Reward Scheme updates
Product Life-Cycle Automations
Birthdays & Anniversaries